“Nathan and OLonnie worked like champs all day yesterday, both were very cordial and both were very knowledgeable in their work—even OLonnie who seems to be learning something new at every turn. Yes, the wires got crossed and we ended up with it 64 degrees upstairs and 80 downstairs. Things like that happen. Kevin came around 9:30, said he wasn’t leaving until he got it right and was true to his word, staying until almost midnight, triple checking the system to make sure it was right. He was VERY good—even on a Saturday night!
Here’s the thing. In any construction, things are not going to go as planned. That’s almost a given. The thing that distinguishes very good contractors from not so hot ones is how they react in those situations. You and your folks reacted perfectly. You were responsive and all of you, even Nathan who called Kevin while Kevin was here, were determined to get it right and, just as importantly, ensure we were satisfied and comfortable with the work.
The system is working well now and aside from our learning curve with the new thermostat, we couldn’t be happier.
Job well done. Our compliments to you and particularly Kevin, Nathan and OLonnie.
Two of our neighbors have already asked us about the work and you were unconditionally recommended.”
